Our new husband-and-wife owners, Pin and Ryan – Yale and Kellogg MBA grads – are reimagining Lucky Paws with a clear vision: pet grooming is wellness for pets, and it deserves the same thoughtful, calming experience people expect from modern medspas. Too many grooming salons today remain outdated – slow responses, little digital support, and uninspired interiors. When dropping off their own pets, Pin and Ryan found neither the service nor the atmosphere inspired confidence in the care.

Drawing on Pin’s background in healthcare operations and Ryan’s experience leading partnerships and strategy at Google, they bring a disciplined, service-driven approach to rebuilding the business – elevating every detail from communication and technology to the products and care delivered. Each service uses only premium iGroom and Les Poochs formulas, ensuring every pet receives the safest, highest-quality treatment available. Their goal is to make grooming feel refined, modern, and personal for every pet parent in the community.

With a carefully chosen team of expert groomers and care associates, each dog is styled and pampered with everything needed for a show-dog finish at a neighborhood price –  creating an experience where pets, and their people, feel truly cared for.